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Financial and Billing Resources

We genuinely enjoy caring for you and your family. We do understand that there are often points of frustration when it comes to financial or billing matters. Our care team members are not experts at the nuances of health plans, deductibles, copays, etc. We practice our expertise by providing you with exceptional care. In order to properly delegate your billing or financial questions, please contact our billing department for all billing inquiries.

***If you are participating on the membership track, please contact our office directly in regards to billing and financial concerns. Please be advised that our membership track is a separate entity from PRIVIA Health.

Contact us to schedule a consultation today.

Useful Definitions

We understand that many healthcare plans are complex and confusing. We recommend reaching out directly to your insurance provider with any questions you may have in regards to your specific health plan and its coverage. Please find several definitions of common terminology utilized with insurance plans below:

Deductible- A deductible is the set amount you pay for medical services and prescriptions before your coinsurance kicks in fully.

Co-pay - A copay is a set rate you pay for prescriptions, doctor visits, and other types of care.

Co-insurance - is the percentage of costs you pay after you've met your deductible. Generally, the lower your monthly premiums, the more out-of-pocket expenses you will have to pay before the insurance begins to cover your bills.

Card on file agreement

It is a mandatory practice policy to maintain an active card on file to cover different costs associated with your account (i.e. copays, deductibles, etc.) that may not be covered by your health plan.

Billing Information

Help & Support
If you have a question or are looking for additional information, we’d love to assist you. Check out our resources below about billing and refunds.

For General Assistance Over the Phone
Call (888) 774-8428 during normal business hours 8:00 a.m. to 6:00 p.m. ET.

Frequently Asked Questions:
For billing information and FAQs, click here.
For refund information and FAQs, click here.


Financial Policy (PDF) - This form advises patients of their complete financial responsibility for all medical services received without regard to insurance eligibility or coverage determinations.

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